Return policy

1. Return & Exchange Eligibility

To ensure you are fully satisfied with your purchase, we offer returns and exchanges under the following conditions:

• Products must be unused, unworn, and in brand-new condition with all original tags, labels, and packaging intact.

• Return and exchange requests must be submitted within 30 days from the date you receive your order.

• Sale items, undergarments, accessories, and gift cards cannot be returned or exchanged, unless the product is faulty.

• If you receive a damaged, defective, or incorrect item, we will provide free return shipping and offer either a full refund or an exchange based on your preference.

2. How to Return or Exchange an Item

We strive to make the return and exchange process as simple and efficient as possible. Please follow these steps:

• Contact us at info@Romvix.com within 30 days of receiving your item.

• Provide your order number, the name of the item(s) you wish to return or exchange, and the reason for your return or exchange (this helps us improve our service).

• Our customer service team will respond promptly and guide you through the return or exchange process.

3. Refund Process

We are committed to ensuring your satisfaction. Once we receive the returned item and confirm it meets our return criteria, we will process your refund within 1–3 business days.

• Refunds will be issued via your original payment method.

• Please note: Shipping fees are generally non-refundable unless the return is due to a faulty product or an error on our part.

• If you prefer an exchange instead of a refund, we will assist you promptly with the exchange process.

4. Free Returns for Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving it. We will provide free return shipping and ensure you receive a full refund or exchange. We apologise for any inconvenience and will address the issue promptly.

5. Hassle-Free After-Sales Service

We offer comprehensive after-sales support to ensure your shopping experience is worry-free:

• If you are unsatisfied with your product for any reason, contact us at info@Romvix.com and we will address any concerns regarding returns or exchanges.

• Our customer service team will provide personalised assistance to meet your needs and find the best solution.

• We will keep you updated via email throughout the return or exchange process so you are always informed of your request status.

6. Transparent & Simple Return Process

We believe the return and exchange process should be clear and straightforward:

• We will guide you with clear instructions throughout the entire process.

• No hidden fees: All fees related to returns or exchanges will be communicated clearly in advance.

• We provide easy-to-follow return instructions to make the process simple and convenient for you.

7. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Gift cards

• Worn or damaged items

• Final sale or clearance items

8. International Returns

We accept returns for international orders that meet our return criteria. If you require assistance with an international return, our customer service team will provide detailed guidance to ensure the process is smooth.

9. Our Commitment to You

At Romvix, we are dedicated to providing worry-free after-sales support. Our refund and return policy is designed to ensure you receive prompt and reliable service in every situation. Whether it’s a return, exchange, or refund, we will address your concerns quickly. Shop with confidence knowing we are here to support you.

We value every customer and operate with honesty, professionalism, and care to ensure your shopping experience is seamless and hassle-free. If you have any questions or concerns, please don’t hesitate to contact our customer service team — we are here to help.