Return policy

At Romvix, your satisfaction is our top priority. We stand behind the quality of our products and aim to make every purchase worry-free. Please review our return and exchange policy below.

1. Return & Exchange Eligibility

We gladly accept returns and exchanges under the following conditions:

  • Items must be unused, unworn, and in brand-new condition with all original tags, labels, and packaging intact.

  • Return and exchange requests must be submitted within 30 days from the date you receive your order.

  • Non-returnable items: Sale or clearance items, undergarments, accessories, and gift cards cannot be returned or exchanged unless the product is defective or incorrect.

  • If you receive a damaged, defective, or incorrect item, we will provide free return shipping and offer either a full refund or an exchange based on your preference.

2. How to Return or Exchange an Item

We strive to make the return and exchange process simple and efficient:

  1. Contact us at info@Romvix.com within 30 days of receiving your item.

  2. Provide your order number, the name of the item(s) you wish to return or exchange, and the reason for your request (this helps us improve our service).

  3. Our customer service team will respond promptly and guide you through the return or exchange process.

3. Refund Process

Once we receive the returned item and confirm it meets our return criteria:

  • Refunds will be processed within 1–3 business days to your original payment method.

  • Shipping fees are generally non-refundable unless the return is due to a defective product or an error on our part.

  • If you prefer an exchange instead of a refund, our team will promptly assist you with the exchange process.

4. Free Returns for Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receipt. We will provide free return shipping and ensure you receive a full refund or exchange. We sincerely apologize for any inconvenience and will address the issue promptly.

5. Hassle-Free After-Sales Service

We are dedicated to providing worry-free after-sales support:

  • If you are unsatisfied with your product for any reason, contact us at info@Romvix.com and we will address your concerns regarding returns or exchanges.

  • Our customer service team provides personalized assistance to meet your needs and find the best solution.

  • We will keep you updated via email throughout the return or exchange process so you are always informed of your request status.

6. Transparent & Simple Return Process

We believe returns and exchanges should be clear and straightforward:

  • We provide clear instructions throughout the entire process.

  • No hidden fees: All fees related to returns or exchanges will be communicated clearly in advance.

  • Our easy-to-follow return instructions make the process simple and convenient for you.

7. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Gift cards

  • Worn or damaged items

  • Final sale or clearance items

8. International Returns

We accept returns for international orders that meet our return criteria. If you require assistance with an international return, our customer service team will provide detailed guidance to ensure the process is smooth.

9. Our Commitment to You

At Romvix, we are dedicated to providing prompt and reliable support. Our return, exchange, and refund policy is designed to give you peace of mind and confidence when shopping with us.

We value every customer and operate with honesty, professionalism, and care to ensure your shopping experience is seamless and hassle-free. If you have any questions or concerns, please contact our customer service team — we are here to help.